Pet Store 2 U Terms and Conditions

Terms and Conditions

Terms and Conditions

Sales Agreement

All Prices include value added tax at the current rate.
All products, services and prices shown in our online shop do not constitute legally binding offers. Once you enter all of the personal contact information and click the 'order now' button on the order confirmation page, the order will be considered legally binding. You will receive order confirmation immediately after the order process hs been completed. The sales agreement is valid as soon as the delivery confirmation has been sent. If you do not receive order confirmation or the delivery within two (2) weeks, you are legally no longer bound to your purchase.

Delivery

Some packages delivered by the Royal Mail do not require a signature.Parcels delivered by our courier DHL,require a signature on delivery,please do not request the driver to leave the parcel without a signature,if you do,you accept full responsibility for the parcel,in the event it should go missing.

Partial Deliveries
We have the right to make partial deliveries, as long as they do not cause unreasonable hardship for the customer. When partial shipments are made, additional shipping costs will apply only when prior agreement has been reached.

Retention of Title
The goods delivered remain our property until full payment has been received.

Cancellation Rights
You may withdraw from the sale within two (2) weeks without any justification, as long as you send your cancellation in writing (letter, fax, e-mail) or if you return the goods to us. If you are a professional buyer or freelancer the current statutory provisions for the return of goods shall apply. The time frame for the return of goods begins once you have received the goods. Your cancellation request will be considered to have been submitted on time if your written notification or the goods are sent back within the timeframe mentioned above. Please send your goods to:

South West Pet Supplies

Unit 22,City Business Park

Somerset Place

Plymouth PL3 4BB

The buyer is responsible for all shippings costs related to the return of the goods

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes:

your name
address
phone number
email address
credit/debit card details

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should email us at enquiries@southwestpetsupplies.co.uk

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